Help Center
How can we help?
Order & Shipping
Delivery times, tracking and changes
Returns & Issues
Damaged, faulty or wrong item
Products & Care
Materials, washing and where we print
Size Advice
Find the right size for every product
Names, matching family shirts or your own idea on one of our designs? Email us and we'll tell you what's possible.
Order & Shipping
How long does delivery take?
Delivery time = processing time + shipping time. Every item is made to order, so it takes 1-3 business days to print before it ships.
USA & Canada: 4-10 business days
Australia & New Zealand: 4-10 business days
Europe: 3-10 business days
Rest of the world: 7-25 business days (depending on customs)
Free shipping on orders over $75.
How can I track my order?
Once your order ships, you get an email with your tracking number. You can also tap Track your order at the top of this page: enter the email you ordered with, type the 6-digit code we send you, and you will see your order status and tracking.
Where is my confirmation email?
It arrives a few minutes after you order. Check your spam or promotions folder first. Still nothing? Email us at support@dolcereverie.com from the address you ordered with and we will resend it.
Can I change or cancel my order, or change the address?
Email us at support@dolcereverie.com within 12 hours of placing your order and we will update it. After that we will still try our best, but we can't promise, because your order may already be in production.
Do you ship internationally?
Yes, we ship to most countries. Your order is printed and shipped from the facility closest to you: the US, UK, Canada, Australia or Europe. Shipping costs and delivery times vary by destination.
Returns & Issues
My item arrived damaged, faulty or wrong. What now?
You are entitled to a free replacement, a full refund or full store credit. Email support@dolcereverie.com within 30 days of receiving your order, with your order number and a photo of the problem, and we will gladly sort it out.
Please inspect your items when they arrive and reach out promptly if anything is not right.
Can I return something I just don't like?
Yes. If you don't love it, you don't have to keep it. Email us at support@dolcereverie.com and we will find a solution together.
Just keep in mind that we are a very small, family-run business and every item is printed to order just for you, so please choose your design, colour and size thoughtfully. 💙
In the EU? You can also withdraw from your purchase within 14 days of receiving it. See Returns & Withdrawal.
How long do I have to report a problem?
Within 30 days of receiving your order.
Products & Care
What are your products made of?
T-shirts, long sleeves and Comfort Colors tees: 100% cotton. Heather colours are a soft cotton-polyester blend.
Hoodies and sweatshirts: cozy fleece in a cotton-polyester blend.
We print on high-quality blanks from trusted brands like Gildan and Comfort Colors. Our tees are soft and lightweight.
How should I wash my shirt?
Wash inside out in cold water on a gentle cycle, then tumble dry low or hang dry. Don't iron directly on the print. This keeps the design looking new for longer.
Where are your products made?
We are based in Portugal, where we handle all design and customer service. Every order is printed on demand by partners in the US, UK, Canada, Australia or Europe (Czech Republic, Spain or Germany), whichever is closest to you.
Size Advice
How do I choose my size?
Check the size chart on each product page, under the price. It has the measurements for every size.
Our t-shirts have a true unisex cut, slightly boxier than women's slim-fit tees. Between sizes? Email us and we will help you choose.
Do you have women's fits?
Yes! Shop our Women's Tees and Women's V-Neck Tees for a more fitted shape.